Table of Contents
General Knowledge
- How do I subscribe to Watchfire Music's Newsletter?
- How do I submit material for WFM consideration?
- How much does shipping cost?
- When will my order be shipped?
- How can I track my order?
- Is my personal information safe?
- Using the Watchfire Music search engine
- How do I search for a piece of sheet music?
- What is Scientific Pitch Notation?
Troubleshooting
- Downloading MP3s and PDFs from WatchFireMusic.com
- How do I download an MP3 or PDF file to my computer?
- How do I download an MP3 or PDF file through my confirmation email?
- How do I play my MP3s in iTunes?
- Why can't I hear the song samples in my web browser?
- How do I purchase Solo Thoughts?
- How do I view a PDF sample?
- My shopping cart isn't working. How do I fix this?
- How do I remove or change an item quantity in my shopping cart?
- How do I download a ZIP file, and open it on my computer?
General Knowledge FAQS
- How do I subscribe to Watchfire Music's Newsletter?
Option 1
- Send a blank email to wfm_newsinquiry@aweber.com
- You will then receive a confirmation email. Open this email and click the confirmation link provided.
Option 2
- Click here
- Scroll to the bottom to where it says "Get your Gospel Alive! CD today!"
- Fill in your name and email address on the form
- Click the Submit button.
- You will then receive a confirmation email. Open this email and click the confirmation link provided.
- How do I submit material for WFM consideration?
There are two areas of submission to Watchfire Music:
- Inspirational Artists
Are YOU an Inspirational Music Artist? Do you need more exposure for your music? Then, we want to hear from you! Click here for more information.
- Inspirational Composers
Are YOU an Inspirational Music Composer? Do you want to reach a wider audience and introduce your sheet music to all kinds of musicians, music directors and singers? Then we want to hear from you! Click here for more information.
- Inspirational Artists
- How much does shipping cost?
Our current shipping costs are as follows, and are subject to change:
- Standard Delivery: $3.95
- Priority Delivery: $6.95
- Canada/Mexico: $5.95
- International Priority: $14.95
- International: $9.95
- Overnight: $19.95
Orders outside of the U.S. must choose either "Canada/Mexico" or "International" shipping, or the price difference will be charged to your credit card. Orders outside of the U.S. are shipped via United States Postal Service. Watchfire Music is not responsible for Customs fees.
- Cost of shipping more than one CD: a charge per each additional CD will be added to above rates, both domestic and international.
- Please allow one business day before your order leaves our warehouse.
- We do not ship on weekends or holidays.
Note that if you have an order that includes only downloadable items, you won't be charged for any shipping.
- When will my order be shipped?
Our fulfillment company ships within 48 hours of your placing the order, unless you purchase overnight service.
- How can I track my order?
Downloadable Orders:
If everything that you have ordered is downloadable, there is no tracking that is involved. Once you place your order, you will immediately be able to download all of the items that you ordered.Orders that Require Shipment:
If you've ordered items that require shipment (for example, CDs), you should immediately receive an order confirmation email (check your email spam folder if you don't see it). If you'd like to check about the status of your order, email us. - Is my personal information safe?
Yes. For more information about our privacy policy, click here.
- Using the Watchfire Music search engine
On each page of the Watchfire Music website, there is a powerful search engine that can help you find exactly what you are looking for.
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On the top right of the page, there is an area titled "Search".
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Use the dropdown menu to choose what you are searching for:
- Select either Artists, CDs, Sheet Music, Composer, Videos, or just search the Entire Site
- To the right of the dropdown menu, click the white box:
- Type in what you are searching for
- Click the "GO" button
- A page will appear with your search results:
- Scroll through the results, and click the provided links to take you directly to the content
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On the top right of the page, there is an area titled "Search".
- How do I search for a piece of sheet music?
- On the top of any Watchfire Music page, click "FIND SHEET MUSIC" in the menu bar
- In the center of the new page, go to the orange box titled "SEARCH SHEET MUSIC"
- Click each white box to type in what you are looking for
- Type in either Title, Composer, or Lyricist
- If you want more search options, click the orange link "Advanced Search"
- Type in either Category, Instrumentation, Vocal Range, Bible Citation, Bible Verse, Word or Phrase, or Publisher
- Click the "GO" button
- A page will appear with your search results!
- Scroll through the results, and click the provided links to take you directly to the content
- On the top of any Watchfire Music page, click "FIND SHEET MUSIC" in the menu bar
- What is Scientific Pitch Notation?
Scientific pitch notation is a system that assigns a name to each natural pitch based on the octave they are found in. We use this system to describe the note range of our digital sheet music. The chart below can help you decipher this system:
Note: The original source of the following information is VocalSheetMusic.net and can be found here
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Pitch Names inScientific Pitch Notation
The chart below lists the natural pitches and their corresponding pitch names for the range of pitches most commonly encountered in vocal music. These correspond to the high and low pitches listed for each piece. Use this as a guide to determine whether a piece is within your vocal range. Note that although only natural pitches are included, you can easily use this to determine flat and sharp pitches as well.
Troubleshooting FAQS
- Downloading MP3s and PDFs from WatchFireMusic.com
When you are done adding items to your shopping cart, click "Proceed to Checkout". Follow the instructions for submitting your billing and shipping information. Make sure you have completed the checkout process, and have clicked the "Place Order" button.
Upon completion of your order, you are directed to the "Order Results" page. If you are at this page, follow the directions for "How do I download an MP3 or PDF file to my computer?"
If you left the "Order Results" page without downloading your files, you can still download them through email. You have received a confirmation email at the email address you provided to us. Open this email and follow the directions for "How do I download an MP3 or PDF file through my confirmation email?"
- How do I download an MP3 or PDF file to my computer?
- Make sure you have completed the checkout process, and have clicked the "Place Order" button.
- You will now be presented with the "Order Results" page with a "DOWNLOAD" button next to each MP3 or PDF.
- Click on the "DOWNLOAD" button.
- A dialogue box should open to give you 2 options:
- "Open with" (and the option to choose a media player) and
- "Save to Disk"
- Choose "Save to Disk." (The "Open with" option does NOT save the file to your computer -- it simply allows you to open the file from the internet.)
- Choose a location on your computer to save your download.
- Make sure you choose a place that you will remember.
- We suggest that you save your files to your Desktop, as it is always easy to find your downloads there.
- If your computer is already set to save downloads to a particular location, you need to go into your browser's preferences to find out where downloads are saved to. Typically it is either a "Download" folder or your Desktop.
- Once you've saved the file to your computer/hard drive, locate the file, and double click it to open it in your computers media player.
- Repeat this process for each file on the "Order Results" page.
- How do I download an MP3 or PDF file through my
confirmation email?
- Make sure you have completed the checkout process, and have clicked the "Place Order" button.
- You will now receive a confirmation email titled "Your WatchFireMusic.Com Order".
- Open the email and scroll to "DOWNLOAD INFORMATION".
Click the link provided. You will be directed to a page containing the content you purchased. - Each item will then have a Download Link.
- Click the link
- A dialogue box should open to give you 2 options:
- "Open with" (and the option to choose a media player) and
- "Save to Disk"
- Choose "Save to Disk." (The "Open with" option does NOT save the file to your computer -- it simply allows you to open the file from the internet.)
- Choose a location on your computer to save your download.
- Make sure you choose a place that you will remember.
- We suggest that you save your files to your Desktop, as it is always easy to find your downloads there.
- If your computer is already set to save downloads to a particular location, you need to go into your browser's preferences to find out where downloads are saved to. Typically it is either a "Download" folder or your Desktop.
- Once you've saved the file to your computer/hard drive, locate the file, and double click it to open it in your computers media player.
- Repeat this process for each file on the 'Order Results' page.
- How do I play my MP3s in iTunes?
Once you have completed the download process, you can now play your songs in iTunes. If you haven't downloaded the MP3s yet, follow the instructions for "How do I download an MP3 or PDF file to my computer?".
- Open iTunes.
- From the iTunes menu at the top of your screen, choose File -> Add To Library
- A navigation window will appear with the contents of your hard drive.
Navigate to the folder where you downloaded your MP3s to. - Highlight the MP3s you wish to import into your iTunes.
- Mac: By holding down the command/apple key on your keyboard, you can click and highlight multiple files.
- PC: By holding down the ctrl key on your keyboard, you can click and highlight multiple files.
- Click the choose/enter button.
- Your songs have now been imported into the iTunes program.
- Choose one and play.
- Why can't I hear the song samples in my web browser?
There are 2 main reasons why your samples are not playing.
- Javascript needs to be enabled in your web browser
- Go to your web browser settings or preferences, and make sure "Javascript" is enabled.
- EX: for Firefox users: click Preferences -> Content -> Enable Java
- You need the latest version of Flash Player
- Click http://www.adobe.com/go/getflashplayer
- Choose your operating system, and click Install
- Javascript needs to be enabled in your web browser
- How do I purchase Solo Thoughts?
Click this link to go directly to the Solo Thoughts Page. Once you are on the Solo Thoughts page, please do the following:
- Scroll down to the particular edition of Solo Thoughts you are interested in. We offer Solo Thoughts by the quarter and by each individual month.
- To the right of the title, click "Buy Sheet Music"
- On the "Buy Page," click the orange "Add To Cart" button.
- Follow the directions for purchasing.
- Once your credit card is processed, you will be presented with a link to download Solo Thoughts.
- For more information on how to download, follow the directions for "How do I download an MP3 or PDF file to my computer?"
- How do I view a PDF sample?
When you have found a sheet music title that you are interested:
- Click "More Details" to the right of the title
- On the new page, scroll to "Available Sheet Music Versions of This Song"
- Under the column "PDF Sample," click the orange highlighted link called "View"
- The PDF Sample will automatically open or download to your computer via Adobe Acrobat Reader.
- My shopping cart isn't working. How do I fix this?
Customers must enable "cookies" on their web browser in order to successfully use our shopping cart.
- In your web browser's menu, click Preferences.
- On your Browser Preferences, find your Privacy Settings.
- Make sure "Cookies" is enabled
- How do I remove or change an item quantity in my shopping cart?
- On the top right of the page, click "VIEW CART"
- Your shopping cart contents are displayed under "Product Name"
- To remove an item, go to the left most column titled "Remove from Order"
- Click the checkbox next to the product you want to remove
- Click the brown box "REFRESH CART"
- To change the quantity of an item, go to the column on the right titled "Qty"
- Click in the white box next to the product you want to change, and highlight the current number
- Type in the new number you want for the Quantity
- Click the brown box "REFRESH CART"
- On the top right of the page, click "VIEW CART"
- How do I download a ZIP file, and open it on my computer?
- Make sure you have completed the checkout process, and have clicked
the "Place Order" button.
- You will now be presented with the "Order Results" page with a
"DOWNLOAD" button next to each product.
- Click on the "DOWNLOAD" button.
- A dialogue box should open to give you 2 options:
- "Open with" (and the option to choose a media player) and
- "Save to Disk"
- Choose "Save to Disk."
(The "Open with" option does NOT save the file to your computer -- it simply allows you to open the file from the internet.)
- Choose a location on your computer to save your download.
- Make sure you choose a place that you will remember.
- We suggest that you save your files to your Desktop, as it is always easy to find your downloads there.
- If your computer is already set to save downloads to a particular location, you need to go into your browser's preferences to find out where downloads are saved to. Typically it is either a "Download" folder or your Desktop.
- Once you've saved the file to your computer/hard drive, locate the
file, and double click it.
- The ZIP file will Unzip, and create a folder in the same location as
the ZIP file on your computer.
- Open the folder, and the Unzipped files will be inside.
- Repeat this process for each file on the "Order Results" page
- Make sure you have completed the checkout process, and have clicked
the "Place Order" button.
